Terms & Conditions




Welcome to the PRINTSQUARE website (“Site”). Please review the following basic terms that govern your use of our Site. Please note that your use of our Site constitutes your agreement (“Agreement”) to follow and be bound by these terms and those set out in our Privacy Policy.


We may, from time-to-time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms, as changed. We may also change, move, or delete portions of, or may add to, our Site.


Unless otherwise noted, all material, including text, images, illustrations, designs, icons, photographs, video clips, and other materials (collectively, the “Contents”) that appear as part of this Site are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by PRINTSQUARE and/or its subsidiaries and/or affiliates (collectively, “PRINTSQUARE”). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by PRINTSQUARE. The Site and its Contents are intended solely for personal, noncommercial use. You may download or copy the Contents and other materials displayed on the Site for your personal use provided you do not delete or change any copyright, trademark, or other proprietary notices. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or related software.


All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to PRINTSQUARE on or by this Site or otherwise disclosed, submitted, or offered in connection with your use of this Site (collectively “Comments”) shall be and remain the property of PRINTSQUARE. Such disclosure, submission, or offer of any Comments shall constitute an assignment to PRINTSQUARE of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, PRINTSQUARE will own exclusively all such rights, titles, and interests, and shall not be limited in any way in the use, commercial or otherwise, of any Comments. PRINTSQUARE is and shall be under no obligation to (1) maintain any Comments in confidence; (2) compensate any user for any Comments submitted; or (3) respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that no Comments submitted by you to the Site will contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that PRINTSQUARE may use or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, or requesting promotional information or product updates, you agree that PRINTSQUARE may use your information for marketing and promotional purposes.


You agree that PRINTSQUARE may send electronic mail to you for the purpose of advising you of changes or additions to this Site, our products and services, or for such other purpose(s) as PRINTSQUARE deems appropriate.


All prices and amounts shown on this Site are in U.S. Dollars (USD). If a client submits a request on the site to purchase printing products, mailing services, design services or other services, the client agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by client with an approved payment method. We require each order to be fully paid, including shipping and handling fees, before we complete an order. We will not start printing until we receive the full payment. If a client wants to see how the finished product will look before printing and shipping is done, we suggest that the client opt for a press proof. The client will pay for only the prepress first, then when they approved the proof, the client will pay for the order to be printed. Once a print job has been approved by customer and "sent to press" to the facility, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to PRINTSQUARE's prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise noted.


If the order has been damaged during the delivery process, we will issue either a discount or aIP reprint of the damaged books. The client must contact PRINTSQUARE about the damage within 3 days of delivery receipt. Photos and a detailed amount of the damaged goods is required. PRINTSQUARE cannot be held 100% responsible for all damages, the client must also follow up with the shipping company.


All sales are FINAL. If there is a manufacturing error, the client must contact a customer support representative within THREE business days of the delivery of your shipment. We will investigate the case to determine if a discount or reprint is appropriate. PRINTSQUARE reserves the right to investigate and judge if the case is indeed the fault of PRINTSQUARE's services. There cannot be any discounts or reprints if PRINTSQUARE has not been notified of the defects within three days of delivery. All charges for expedited orders are non-refundable. In order to receive a reprint, you must send back 100% of the order at your expense and you must notify a customer support representative of the defect within 3 days of delivery. In some cases, a partial or full refund may be extended to the customer if no work has been completed by PRINTSQUARE for a specific order. Please note that such refund would be adjusted to cover any fees charged for proofs or other services associated with that order. Each order made from PRINTSQUARE is a contract between you, as the customer making the order, and PRINTSQUARE . The fact that you have made an order on behalf of a third party does not absolve you of liability to PRINTSQUARE . As such, any decision by the third party not to accept the particular items printed or cancels the order the third party made with you does not affect your liability to PRINTSQUARE.


This Agreement is effective unless and until terminated by either you or PRINTSQUARE. You may terminate this Agreement at any time. PRINTSQUARE also may terminate this Agreement at any time and may do so immediately, without notice, if, in our sole discretion, you fail to comply with any of the terms or provisions contained herein. Upon any termination of this Agreement by either you or PRINTSQUARE, PRINTSQUARE may deny you access to this Site and you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.